FREQUENTLY ASKED QUESTIONS

Lisa's Companions and Caregivers, Personal Assistant Services


ARE YOUR STAFF HOME HEALTH AIDS?

Our employees are trained in many different fields depending on the employee. Some are experienced in working with seniors, some with children, it just depends on what needs you are looking for. But they are not licensed health care providers, not LPN's or Nurses or nurses aids.


DO YOU HIRE INDEPENDENT CONTRACTORS?

Absolutely NOT !!! All of our support aids are our employees. We pay all of their local, state and federal withholding taxes along with workman's compensation. All of our employees are bonded and insured and go through an extensive screening processes BEFORE being hired. We perform nationwide background checks, motor vehicle checks and drug testing and once they are hired, these checks are performed continuously every three months during their employment.


DO YOU DO BACKGROUND CHECKS ON ALL EMPLOYEES?

New support aides candidates are rigorously interviewed in person to determine their eligibility as a Lisa's Companions support aide. If the support aide’s attitude, background, knowledge, training and skills meet our requirements, we proceed with a thorough reference and background check. Many  organizations do only cursory background screenings when recruiting support aides. Some perform none at all. Currently, there is no New Jersey law requiring them to do so, but we feel strongly that this is a necessary step in ensuring the best quality support aides available. We perform a comprehensive five-point background check to review a prospective aides background including:

 

Social Security Number Trace:used to match a prospective support aides name with their SSN and determine counties in which the prospective support aide has resided.

County Criminal Search examines criminal records at the county level to uncover any criminal prosecutions within the last seven years.

National Criminal Database Search used as a supplemental search to help ensure there are no criminal histories outside the locations uncovered by the County Criminal Search. This search covers most of the United States.

Motor Vehicle Report performed to uncover motor vehicle-related violations such as Driving Under the Influence (DUI), suspended license and accidents, as well as other violations.

Sex Offender Search examines the past of every prospective candidate for any sex-related crimes. While most of these crimes are typically uncovered in the County Criminal Search, we go a step further and search the U.S. Department of Justice Sex Offender Website, New Jersey Department of Justice Megan’s Law Website and other historical data


WOULD YOU SEND THE SAME SUPPORT AIDE EVERY DAY?

Yes, we try our best to send the same support aide  everyday. We feel that it is important for the senior and the support aide  develop a relationship and good rapport. Once the senior and support aide bond, it is vitally important to nurture that relationship so that a trust and routine is established.


WHOSE CAR DOES THE EMPLOYEE USE FOR TRANSPORTATION?

The employee can use whatever car the client wishes. If they drive their own car we do have a small fee per mile to help cover gas for the employee.


HOW ARE SERVICES PAID?

Our services are all private pay. Unfortunately, at this time, medical insurances do not pay for this service. We mail our invoices weekly and can be paid with check, debit cards, Visa, Mastercard and Discover. We can also set up automatic payments deducted directly from your credit or debit card.